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Our Service


DESIGN 

We offer a free Wedding cake design service where we work with you to design a cake that reflects your personal style and provides the perfect centre-piece at your reception.

During your consultation we can advise on the style and size of cake to suit your number of guests and venue. We can explore how the finer points of your Wedding theme can inspire and influence the look of your Wedding cake. To guide us in designing, please bring along anything that reflects your personal Wedding style such as a swatch of lace from your dress, a picture of your flowers, invitations and colour samples.

There will be an opportunity to sample some of our delicious cake flavours and  review our extensive portfolio.

All consultations are by appointment only. Click here to book your consultation Enquiry form



ORDERING YOUR CAKE

We will do our best to accommodate your Wedding date however we recommend 3 to 6 months lead time to ordering your Wedding cake. Bookings are taken on a first- come, first-served basis. For Weddings dates in the popular months of May to September we recommend booking your cake as early as possible, alternatively you can reserve your date with a £100 non-refundable holding deposit and decide on your design at a later stage.



COMPLETED CAKE

We aim to complete your Wedding cake two days before delivery. At this time we can photograph your cake and email you a picture, giving you peace of mind that your cake is complete and designed to your specification. Please note that last minute alterations are not permitted at this time.


A further photograph is taken once set up at your venue.



PAYMENT

A £100 non-refundable deposit is required to secure your date in our diary. The final balance is payable 3 weeks before completion. For orders with less than 4 weeks’ notice the full payment is required on confirmation and is non- refundable.



ALTERATIONS

Where possible alterations can be made to your order however we require no later than 6 weeks’ notice prior to completion. Any additional costs to your order will be added to your balance accordingly.



CANCELLATIONS

If the production of your cake has commenced you may be charged for any costs incurred.



DELIVERY

As part of our service we offer personal delivery and set-up, We will liaise with your venue to schedule a delivery time and to check that all arrangements for assembly such as the cake stand and any additional decoration such as fresh flowers has been taken care of.

All delivery and set up charges will be provided on your personal quotation.

However as a guide, please refer to the Delivery & Set up page on our website for details.

Should you wish to collect your cake from The Melbourne Cake Company, we can provide advice on how to transport and store your cake however once the cake has left our premises we are not responsible for any damages thereafter.